Customer Feedback

Data Protection Privacy Notice

The data collected in this form is used only for its intended purpose, or in pursuance of any other legitimate interest held by the Council, and is held in accordance with the Council’s retention policy. Your personal information may also be processed to facilitate the provision of services in respect of any of the Council's activities or for the prevention and detection of crime and fraud. Under the General Data Protection Regulation 2016 & Data Protection Act 2018, Bassetlaw District Council is the Data Controller for the information you have given us. For more information, visit our website.

At Bassetlaw District Council we work extremely hard to provide you with the services you need along with the customer service you expect.

As part of this it is important to listen to our customers when you feel we have done something wrong.

Once you have provided us with the details of your complaint we will acknowledge this within five days and respond to you within 15 days.

If you are not happy with our response, we will advise you of the further stages of our complaints procedure.

Please note; if your complaint is about something you would like the Council to do, for example, complain about the litter on your street, complain about dog fouling, complain about anti-social behaviour, this is a request for a service or information.

If your complaint is about a Housing Tenancy matter, please contact Customer Services

If your complaint is about grass cutting and verges, roads and pavements, street lighting, schools or social services, please contact Nottinghamshire County Council.