If your bin has not been emptied or has been missed as part of our usual collection service you can tell us here.
Just some of the reasons why your bin may not be emptied can include:
• Bin was not out for collection before 6.00am on collection day
• Incorrect items placed in the bin
• The bin was too heavy or unsafe
• Bin was reported with a contamination issue
• Bin lid was raised (not in the closed position)
• Excess waste at the side of the bin was not collected
You can check which items you can and can’t recycle on our
Recycling Pages
Please note that checks will be made against the crew reported incidents and vehicle in-cab technologies may also be used to verify if the collection had taken place. If the crew have reported the bin not being collected for one of the reasons above then the Council will not return to empty the bin. Please refer to the Councils
Recycling and Refuse Policy
for further details
Your wheelie bin must be out by 6am on the morning of collection.
Our refuse vehicles are equipped with incab technologies and may be used to verify your statement.
