If your bin has not been emptied or has been missed as part of our usual collection, you can tell us here.

Just some of the reasons why your bin may not been emptied can include; the bin not being out on time, the bin being too heavy or difficult to move or the blue recycling bin being contaminated.

When we can't empty your blue recycling bin we will attach a tag to it. For future collections you can check which items we can and can’t recycle on our recycling pages.

Once you have submitted your request, please leave your bin out for collection as sometimes we collect the same day. We will confirm via email or text when it has been emptied.

Your wheelie bin must be out by 6am on the morning of collection.

Our refuse vehicles are equipped with CCTV and may be used to verify your statement.